Our shipping team is working hard to get your order to you. If you have any questions about our shipping or local delivery please contact us here and we'll be glad to assist you. In the mean time, please see the answers below to commonly asked questions.
LOCAL DELIVERY
Select local delivery in checkout, and receive SAME DAY delivery on orders placed before 10am AST, Monday to Friday. Orders placed after 10am on Friday's will be delivered the following Monday. You'll also get bumped to the front of the line in our warehouse. Cost is $15 flat rate, no matter the order size.
SHIP TO STORE FOR HRM RESIDENTS
Eligible customers may now select 'Ship to Store' during the checkout process. The cost is $5.
As with our regular shipments, we make every effort to ensure speedy preparation and shipment of your order, and generally Ship to Store orders will be delivered to the store within 1 - 2 business days.
Orders placed Friday through Sunday will typically ship the following Tuesday.
Orders will arrive at the designated store and be marked for pickup in a sealed package. The original purchaser will need to pick up the order and will be required to show the matching ID used to place the order.
Orders that are shipped to store CANNOT be returned or opened in store. UVAPE retails stores have no direct affiliation with the online store, all inquiries must be directed to support@uvapeshop.com
SHIPPING POLICY BY PROVINCE:
Prince Edward Island
New Brunswick
Quebec
Ontario
Manitoba
Alberta
ALL ORDERS ARE SUBJECT TO AGE VERIFICATION
Click here to learn more about how we verify your age.
WHEN WILL I RECEIVE MY ORDER?
All orders are shipped via Canada Post with tracking. Standard and Free shipping typically takes 1-5 business days for orders shipping to destinations in Eastern Canada, and 5-10 business days for the rest of Canada.
Choose Canada Post XpressPost at checkout, which offers a guaranteed 2 business day tracked delivery to anywhere in Canada, should you wish to receive your order sooner.
Click here for more information about Canada Post delivery times.
WHEN WILL MY MAIL OUT ORDER SHIP?
We make every effort to ensure speedy preparation and shipment of your order, and generally we ship all orders 24-48 hours.
Orders placed Friday through Sunday will ship the following Tuesday.
WHAT IS THE COST OF SHIPPING?
To find out the exact shipping price, simply add your items to the cart and proceed to checkout. Once you fill in your shipping details you will be presented with the available shipping options and their prices.
We ship anywhere in Canada. Free Standard shipping for orders over $75!
WHAT IF SOMETHING HAPPENS TO MY PACKAGE?
We offer affordable package protection from Route. You can purchase this optional coverage when you're checking out online. Route covers the entire cost of your order, whether you want a refund or a replacement order sent out.
To learn more about Route, please head to our Help Centre here.