We are proud of the products we sell, and we stand behind every single one of them. If you have any questions about our warranty, or require an exchange, please call us at 902-576-3666 and select option 4 and we'll be glad to assist you. In the mean time, please see the answers below to commonly asked questions.

 

30 DAYS. NO HASSLES. GUARANTEED. YES, YOU READ THAT RIGHT.

We doubt you’ll have any problems with your purchases; however, we understand mistakes and oversights can happen. Sometimes it’s a manufacturing defect, poor battery life, or you just don’t like what you’ve paid for. No problem. For a period of 30 days from your purchase you can exchange your device for a new one or receive a FULL in-store or online credit.

You must keep the outer sleeve of the product which contains the proof of purchase and authentication stickers. We cannot warranty devices without their original packaging.

Physical damages to products void all warranties, express or implied. 

 

WHAT HAPPENS AFTER 30 DAYS?

After 30 days, we ask that you refer to the warranty card included in the device package or the manufacturers web site.

 

WHAT IS NOT COVERED UNDER WARRANTY?

All coils, vape accessories, and most 420 products are not eligible for returns, exchanges, or warranty. All Utilian 420 products come with a full one year no hassle warranty or return.